Paying Your Bill
Bills for water, wastewater and sanitation services are issued monthly. For your convenience, ECUA has several methods customers may use to pay their bills:
- On-line or Phone
- at an ECUA Office
- Night Deposit Box
- Pre-Authorized Checking Program
- at Wachovia Bank
Pay On-line or over the Phone with the Speedpay® Service:
ECUA customers now have the option of paying their bills by phone or via the internet. For a minimal charge, this new option is a service and a convenience that allows customers to pay their bill by either check, credit card, or debit card with a Visa or Mastercard logo. It’s easy and convenient! For participants, there are no more checks to write, no envelopes to mail, and no postage to pay!
Access the Speedpay® service.
Current payments may be mailed to ECUA at:
ECUA
P. O. Box 18870
Pensacola, FL 32523-8870
Payment at an ECUA office:
Payment of bills, application for new service, transfer of service and deposits may be made in person at Ellyson Industrial Park ECUA Customer Service Office. Drive-thru service is available for your convenience.
Night Deposit Box:
Payment of bills, made in the form of checks or money orders, may be placed in the Ellyson Industrial Park office deposit box. Cash should not be placed in the night deposit box; ECUA is not responsible for cash payments placed in the deposit boxes. Payments placed in the deposit boxes during operating hours will be credited to the customer's account on the following business day.
Pre-Authorized Checking Program:
The Pre-Authorized Checking Program (PAC) is a method which allows for the automatic transfer of funds from your bank account to pay your bill. As an Emerald Coast Utilities Authority customer, you are invited to use our Pre-Authorized Checking program for making your payments the easy, hassle-free way. Just complete the authorization agreement (a copy is available for download below). Please complete the form, attach a voided check, and return it with your next payment or deliver it to one of our two Customer Service locations. Your PAC account will be setup and you will begin to enjoy the convenience of Pre-Authorized Checking two billing cycles after signing up. Of course, information about your bill will still be mailed to you, and your account will not be drafted until the PAC date shown on your bill. It doesn't get any easier than this!
Pre-Authorized Checking Form is available in PDF format
.
Making Payments at Wachovia Bank:
ECUA customers may make current bill payments at any of the Wachovia banks listed below:
- 21 East Garden St.
- 4441 Bayou Blvd.
- 235 E. Nine Mile Rd., Suite 2
- 5650 N. Pensacola Blvd.
- 745 East Nine Mile Rd.
- 3775 Gulf Breeze Parkway
- 5151 N. 9th Ave.
- 6425 Mobile Hwy.
- 4341 W. Fairfield Dr.
The tellers at these locations will be able to take payments made with cash, check, or money order. However, you must have your bill stub and you must be paying a current bill. There is outside drop box at the Wachovia Bank branch located at 21 New Warrington Road. If you make payments using the drop box, please allow 2 business days for processing of payment.